SMS Opt-In

The Firewood Guys texts customers who opt in with delivery updates and driver-tracking links. Opting in is optional and is never required to place an order. Customers opt in one of two ways.

1. Website forms

Our checkout and contact form ask for a mobile phone number (required). Next to it is this checkbox, which starts unchecked and is optional:

2. Phone orders (verbal opt-in)

When a customer orders by phone, our staff read this script before taking the customer's name:

“Can I get your cell phone number so we can get in touch with you about your delivery and text you a link to track your driver? Message and data rates may apply, and you can reply STOP anytime to opt out.”

Staff check “Customer agreed verbally” only if the customer says yes.

What we save

For every opt-in choice we save yes or no, the date and time, where it happened (checkout, contact form or phone), and the exact wording shown or read.

Messages, frequency and help

• Delivery updates: order confirmation, delivery day and time, delivery complete.
• Driver tracking: when the driver is on the way, with a live tracking link.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• Support: (225) 412-7150 or contact@thefirewoodguys.net.
• Mobile numbers and SMS opt-in consent are never shared, sold, or rented to third parties or affiliates for marketing purposes.

Full details: Privacy Policy and Terms & SMS Terms.